For products that are purchased from basiner webstore www.basiner.com or from our authorized dealers/retailers, we provide a limited warranty that on delivery and for a period of 2 years from delivery. This warranty is non-transferable and only applies to its original owner with a valid proof of purchase, this warranty shall cover material and manufacturing defects. However, this guarantee does not apply in the circumstances described below:

This guarantee does not apply to any defect in the Goods arising from:

  • fair wear and tear;
  • wilful damage, abnormal storage or working conditions, accident (including but not limited to lighting, water, fire, misuse, neglect, alteration, or defacing), negligence by you or by any third party;
  • repairs or adjustments which have been conducted by unauthorized service organizations or persons;
  • misuse of the product including but not limited to failure to use the product for its normal purpose;  

This warranty does not affect the consumer's statutory rights under applicable national laws in force, or the consumer's right against the dealer arising from their sales/purchase contract.

What to do?

To obtain this warranty service, you MUST first contact us with a valid proof of purchase AND two (2) photos to determine the problem and the most appropriate solution for you. Please note we do not accept unannounced returned damaged products.
basiner reserves the right at any time, in its sole discretion, without liability to you or any third party to modify, suspend or terminate the warranty.